Refund Policy

Effective date: September 17, 2026

1. Scope

This policy covers company funding (card charges and prepaid credits) and failed or duplicated charges. User earnings are not purchases and are governed by the Terms of Service.

2. Unspent campaign funding

• Funding is added to a campaign budget and spent as tasks complete.
• You may pause a campaign and request a refund of the remaining, unspent balance.
• Refunds return to the original payment method (card refund or prepaid credit balance).

3. Failed charges

If a card charge is captured but the campaign funding cannot be settled, we automatically refund the captured amount. Refunds are issued once per charge and can take 5–10 business days to appear on your statement.

4. Chargebacks and disputes

If you dispute a charge with your bank instead of using our refund flow, we may suspend funding while the dispute is resolved.

5. How to request a refund

Use the campaign funding page in the app, or contact [email protected].